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When Disaster Strikes Back to Back: Lessons Learned Emory Midtown Hospital
Presented by:
Kyesha L. Turner, MPA, CEM-GA
Manager, Emergency Management, Emory University Hospital
Session Description:
What do you do when disaster strikes your hospital back to back? While you are trying to recover from one incident, you now have to respond to another. Staff are exhausted, resources are limited, and then it happens...another disaster on top of the last. Journey back to Summer 2024 in Atlanta, Georgia when Emory Midtown Hospital experienced a major fire in an Intensive Care Unit followed by a water outage that lasted a week, and then a global network interruption that sent our healthcare system and the entire world into a tailspin. Hear how we managed multiple disasters while maintaining continuity of care and what we learned as we share our after-action report and improvement plan.
About the Presenter:
Ms. Turner is the Management Director for the largest public healthcare delivery system in the country, NYC Health + Hospitals. Her responsibilities included overseeing Training, Exercises, and Response for 11 Acute Care Hospitals, 5 Long Term Care facilities, 7 ambulatory care clinics, and 70+ neighborhood health centers and school-based clinics. She also served as Director of ED Operations at North Central Bronx Hospital. Growing up in New York City, Ms. Turner has seen her fair share of disaster including the 1990 Blackout, the 9/11 Terror Attacks, and Hurricane Sandy. When Ms. Turner discovered that she could actually study and earn a degree in Emergency Management, she enrolled at Metropolitan College of NY where she earned her Masters' Degree in Emergency and Disaster Management. Driven by her passion for building resilient organizations, she teaches with passion, operated with tenacity, and leads with integrity.